I bought an item but did not receive it. Are you guys to blame?
It\\\\\\\'s unfortunate if this situation has happened to you, but Lushpad is not liable. We only provide a platform for people to buy and sell.
We will however do our best to help you resolve this situation. Once the situation has been fully assessed and it proves that the seller is in error, we will ban seller from our site permanently.
I bought an item but did not receive it. Are you guys to blame?
It\'s unfortunate if this situation has happened to you, but Lushpad is not liable. We only provide a platform for people to buy and sell.
We will however do our best to help you resolve this situation. Once the situation has been fully assessed and it proves that the seller is in error, we will ban seller from our site permanently.
I bought an item but did not receive it. Are you guys to blame?
It\\\'s unfortunate if this situation has happened to you, but Lushpad is not liable. We only provide a platform for people to buy and sell.
We will however do our best to help you resolve this situation. Once the situation has been fully assessed and it proves that the seller is in error, we will ban seller from our site permanently.
I bought an item but did not receive it. Are you guys to blame?
It's unfortunate if this situation has happened to you, but Lushpad is not liable. We only provide a platform for people to buy and sell.
We will however do our best to help you resolve this situation. Once the situation has been fully assessed and it proves that the seller is in error, we will ban seller from our site permanently.
I can't find a specific artist on the site. What can I do?
When you place an ad for an artist that isn't already on the site, the name you input will create a new category.
If you would like to add a bio to your artist's listing, please contact us with the bio and we will look over it and add if we feel it's relevant to our site's mandate.
Registering is fast, easy and FREE. Just click on Register at the top right hand corner of the site and fill out the appropriate fields.
What does Provenance mean?
Provenance is the history of an object. Perhaps someone famous owned it previously, or your grandmother brought it over from Scandinavia on the boat. Either way, it gives an item a personality and people love to know about it.
What is considered an Original?
Furniture & Accessories - Authentic Originals are pieces from the mid-century era or from the era they were initially designed. They usually have a makers mark, or high quality manufacturing (joints put together well, expensive upholstering, etc.).
Licensed Originals are classic designs that are manufactured by the company who holds the license to the original design. For iconic pieces of mid-century design, these are usually easy to names to recognize such as Herman Miller, Vitra, Knoll, Cassina, etc.
Fine Art - An original piece of fine art is traceable back to the artist via signature and provenance. It is also usually a one-off.
How does your Condition rating system work?
The condition rating system is broken to five levels. It's important to be honest in your assessment of the condition of the item you're listing.
Excellent - A brand new, unused piece or a used piece in mint condition. No detectable wear and tear.
Very Good - Wear and tear is practically undetectable. There are no obvious nicks or scratches. All parts are accounted for and fully functional.
Good - The piece shows a modicum of wear and tear, or some very light scratches, but is presentable.
Fair - Scratches and worn or loose components can be easily repaired.
Poor - The piece requires significant repair, or parts in good condition can be used to refurbish another piece.
It would be great to only search listings in my area. How do I do that?
You can change your location in the top right hand corner of the page and it will force your searches to only look for items within your location. This option will be sticky until you decide to change it again.
How do I change or edit my ad?
To edit your ad, you just need to follow these instructions.
1. Log in to lushpad.com (link at top right hand corner of main page)
2. Once signed in click on My Lushpad (at top right hand corner of main page)
3. Once in the My Lushpad section, select Manage Ad Listings
4. Find the ad you'd like to change and click Edit
5. When you've edited your ad, select Place this Ad and your ad will be reposted with updated information.
Lushpad has a hide function instead of a delete function for your ad. This is so you don't have to re-list your item if a sale doesn't complete after you've deleted your ad. Hiding your ad takes it offline so viewers can't access it. To hide your ad follow the instructions below.
1. Log in to lushpad.com (link at top right hand corner of main page)
2. Once signed in click on My Lushpad (at top right hand corner of main page)
3. Once in the My Lushpad section, select Manage Ad Listings
4. Find the ad you'd like to delete and click Hide.
How long does my ad listing last?
Ad listings expire 30 days. You have an option to renew your ad through your My Lushpad section or through the renewal email that is sent to you 48 hour prior to your ad expiring.
I bought an item but did not receive it. Are you guys to blame?
It\\\\\\\\\\\\\\\'s unfortunate if this situation has happened to you, but Lushpad is not liable. We only provide a platform for people to buy and sell.
We will however do our best to help you resolve this situation. Once the situation has been fully assessed and it proves that the seller is in error, we will ban seller from our site permanently.
I bought an item but did not receive it. Are you guys to blame?
It\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s unfortunate if this situation has happened to you, but Lushpad is not liable. We only provide a platform for people to buy and sell.
We will however do our best to help you resolve this situation. Once the situation has been fully assessed and it proves that the seller is in error, we will ban seller from our site permanently.
I bought an item but did not receive it. Are you guys to blame?
It\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s unfortunate if this situation has happened to you, but Lushpad is not liable. We only provide a platform for people to buy and sell.
We will however do our best to help you resolve this situation. Once the situation has been fully assessed and it proves that the seller is in error, we will ban seller from our site permanently.
I bought an item but did not receive it. Are you guys to blame?
It\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s unfortunate if this situation has happened to you, but Lushpad is not liable. We only provide a platform for people to buy and sell.
We will however do our best to help you resolve this situation. Once the situation has been fully assessed and it proves that the seller is in error, we will ban seller from our site permanently.
I bought an item but did not receive it. Are you guys to blame?
It\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s unfortunate if this situation has happened to you, but Lushpad is not liable. We only provide a platform for people to buy and sell.
We will however do our best to help you resolve this situation. Once the situation has been fully assessed and it proves that the seller is in error, we will ban seller from our site permanently.
